Call-centre operator CV: a sample, tailored to the job

Operator vacancies look alike, but they differ: a bank needs someone who knows financial products, an online shop needs chat support. A CV that reflects that and shows numbers (calls a day, satisfaction score) gets far more replies.

What the job ads keep asking for

  • Serving customers by phone, and often by chat.
  • Entering information accurately into the company's software or CRM.
  • Office software and fast typing.
  • Russian or English, often.
  • Shift work, including weekends and sometimes nights.
  • Staying calm, punctuality, quick and logical thinking.
  • Experience in a similar role is preferred but often not required.

From current vacancies posted on jobs.ge.

The words a recruiter scans for

  • call centre
  • hotline
  • customer service
  • inbound calls
  • live chat
  • CRM
  • complaint handling
  • shift work

The CV almost everyone sends

A general CV, the kind most people send unchanged to every vacancy. It's only an example: the person, companies and numbers are made up.

Ana Mamulashvili

Call-centre operator

Summary

Call-centre operator with 3 years at a microfinance company and a delivery service. I take up to 80 calls a day, resolve complaints and enter customer data accurately.

Experience

Hotline operator · Swift Credit, microfinance organisation 2024 – present

  • Answer up to 80 inbound calls a day about loans, payments and due dates.
  • Hold a 4.8/5 customer satisfaction score; the team average is 4.5.
  • Call overdue clients and agree payment plans with them.
  • Work shifts, including weekends.

Customer support operator · Gzashi delivery service 2023 – 2024

  • Answered chats in Georgian and Russian, 3–4 conversations at once.
  • Logged orders and complaints in the CRM and passed them to the right team.

Education

BA in Finance, Georgian Technical University, 2019 – 2023

Skills: Customer service, complaint handling, CRM, MS Office, fast typing

Languages: Georgian (native), Russian (B2), English (B1)

One person, two jobs, two CVs

VacancyService operator at a bank's call centre

Asks for: Advice on banking products, a high call volume, shifts, accurate data, Russian.

Ana Mamulashvili

Call-centre operator (financial services)

Summary

Call-centre operator with 3 years' experience, 2 of them at a microfinance organisation. I advise on loans, payments and due dates, take up to 80 calls a day and hold a 4.8/5 satisfaction score. Russian B2, shift work.

Experience (top bullets)

  • Answer up to 80 inbound calls a day about loans, payments and due dates.
  • Hold a 4.8/5 customer satisfaction score; the team average is 4.5.
  • Work shifts, including weekends.

Skills: Loans and payments, customer service, complaint handling, CRM, Russian (B2)

What changed: Financial services are in the headline because that's what the bank wants. The satisfaction score comes early: it says you answer calls not just in volume but well.

VacancyChat support operator at an online shop

Asks for: Written support by chat, several conversations at once, logging orders and complaints, Russian.

Ana Mamulashvili

Customer support operator (chat)

Summary

Customer support operator with 3 years' experience. I answered chats in Georgian and Russian, 3–4 at once, and logged orders and complaints in the CRM. Satisfaction score 4.8/5.

Experience (top bullets)

  • Answered chats in Georgian and Russian, 3–4 conversations at once.
  • Logged orders and complaints in the CRM and passed them to the right team.
  • Hold a 4.8/5 customer satisfaction score; the team average is 4.5.

Skills: Chat support, CRM, complaint handling, fast typing, Russian (B2)

What changed: The chat experience, in the second job on the general CV, now comes first. The loan-related bullets got shorter.

Before you hit send

  • Operators have numbers too: calls a day, satisfaction score, average handling time. If you don't know yours, ask your team lead.
  • Languages with a level: "Russian B2", not just "Russian". In call centres a language often affects pay too.
  • If you're fine with shifts or nights, say so: many vacancies ask for it directly.

How to tailor your CV to a job →

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